Dissatisfied with our service?

Tommy’s Real Estate Complaint Process

Making a complaint through our in-house complaint process:

Tommy’s Real Estate has an established customer complaint process. If you have an issue with our service, we are keen to help resolve it.

In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, those concerns should be addressed in the first instance to the area owner /franchise owner concerned.

View Management Contacts at each Tommy’s office: 

Tommy’s Wellington City Office: Ben Castle

Tommy’s Mana, Kapiti and Whitby Office: Euon Murrell 

Tommy’s Wairarapa and Masterton Office: Mehdi Zerhouni

If a satisfactory outcome is not achieved, the matter may be referred in writing to the directors /owners of Tommy’s Real Estate Ltd – Mark Hamilton – who will register the issue as a formal complaint and action it in accordance with the in-house procedures.

Making a Complaint Through the Real Estate Authority:

Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at their interim mailing address here:

The Real Estate Agents Authority PO Box 25-371, Wellington 6140

View the REAA Website

Contact the REAA Online

Download the Tommy’s Real Estate In-house Complaint Process